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Pragyan

Systems & Operations Researcher

pragyan.py@gmail.com · +91 9953333684 · Delhi, India · pragyan.me · github.com/pragyantrivedi · www.linkedin.com/in/pragyancodes/ · x.com/pragyantrivedi_

Summary

I'm a Software Engineer & Systems Researcher based in Delhi. I bridge the gap between type-safe frontends, well-shaped backend APIs, and resilient cloud infrastructure. I care about clean data models, observability, and reducing operational friction.

Experience

Backend Support — DishTV, iEnergizer

6 months

India

  • Handled back-office support for the DishTV process — account updates, activations, and service tickets.
  • Met daily accuracy and turnaround targets while coordinating with front-line and escalation teams.
  • Tracked and resolved cases end to end using internal CRM and ticketing tools.

Stack: Customer Support, CRM, Ticketing, MS Excel

Chat Support — Blinkit, Globiva

20 days

Kolkata, India · Remote (WFH)

  • Handled real-time customer chat for Blinkit, resolving order, delivery, and refund queries in a fast-paced quick-commerce setting.
  • Delivered prompt, empathetic responses while working remotely.

Stack: Live Chat, Customer Support, Order Management

Projects

High-Concurrency Event Pipeline & Service Modularization — Monolith to modular services

Led migration of a monolith to a modular Go/Node.js architecture and built a real-time WebSocket event pipeline with Redis.

Stack: TypeScript, Go, Node.js, PostgreSQL, Redis, Kubernetes, GitHub Actions

edge-cache — Distributed Edge Caching Layer

A lightweight, consistent-hashing cache proxy that sits in front of origin services and serves reads from the edge.

Stack: Go, Redis, gRPC

pulse — Realtime GPU-Accelerated Metrics Dashboard

A WebSocket-driven dashboard that streams service metrics and renders them with GPU-accelerated charts.

Stack: React, WebGL, Node.js, PostgreSQL

resume-infrastructure — Resume-as-Code Pipeline

A single JSON source of truth compiled into an ATS-ready document, a live JSON API, and an interactive web site via CI/CD.

Stack: Next.js, TypeScript, GitHub Actions

Skills

  • Languages: TypeScript, Go, Python, Rust, SQL, Bash
  • Backend & Systems: Node.js, FastAPI, Go services, PostgreSQL, Redis, GraphQL, gRPC, WebSockets
  • Frontend & UI: React, Next.js, Tailwind CSS, React Query, Zustand, WebGL
  • Infrastructure & DevOps: AWS, Docker, Kubernetes, Terraform, GitHub Actions, Grafana, CI/CD Pipelines

Education

Dehradun Institute of Technology

Pursuing

Master of Computer Applications (MCA)

Institute of Management Studies

2023

Bachelor of Computer Applications (BCA)

Ram Kishan Institute

2019

Senior Secondary — Class XII

Vikas Vidyalaya

2017

Secondary — Class X

Certifications

  • AWS Certified Solutions Architect - Associate — Amazon Web Services (2023)
  • Certified Kubernetes Application Developer (CKAD) — CNCF (2024)